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STORE POLICIES

Last updated: February 25, 2026

CALOMED Scrub Caps & Medical Hats operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CALOMED Scrub Caps & Medical Hats is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at calomed@outlook.com or contact us at 407 Lincoln Rd, Suite 6H Unit 7354, Miami Beach, FL, 33139, US

Returns & Exchanges – 14 Days

Due to the nature of our products, we accept returns or exchanges only for unused items in their original condition. Please contact us within 14 days of delivery to initiate a return.

Return Shipping
Return shipping is completely free for eligible returns — no hidden fees or costs.

Restocking & Used Items
We reserve the right to charge a restocking fee and/or refuse a refund for returns that do not meet our policy standards. Items that are used, worn, or not in original condition may be partially refunded or denied.

Final Sale Items
Items marked “On Sale” are Final Sale and are not eligible for return or exchange.

Need help with a return?
Contact us at hello@calomed.com and we’ll be happy to assist you.

Last Updated: Mar 6th, 2026

Thank you for shopping with Calomed! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details about processing, delivery times, and costs.


1. Order Processing

Processing Time: All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

You will receive a confirmation email with tracking information once your order has been shipped.

Some orders may ship in multiple packages depending on product availability or packaging. If this happens, you may receive multiple tracking emails and tracking numbers, and packages may arrive on different days.


2. Shipping Rates and Delivery Estimates

  • Standard Shipping: 3–7 business days after shipment

  • Expedited Shipping: Faster delivery options available at checkout

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high shipping volumes.

  • Free Standard Shipping on orders $60 and above

  • Shipping costs for other orders are calculated at checkout based on the selected shipping method.


Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs, weather, or high seasonal demand.


3. Shipping Locations

  • We currently ship to most domestic U.S. locations.


4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status and location of your shipment.

Please note that in some cases, multiple tracking emails may be sent. This occurs when an order is shipped in separate packages, meaning each package will have its own tracking number.


5. Lost or Delayed Packages

Orders are fulfilled and shipped through our third-party fulfillment partner. Once an order has shipped, CALOMED is not responsible for delays, lost, or stolen packages caused by circumstances beyond our control, including but not limited to carrier delays, incorrect or incomplete shipping addresses provided at checkout, weather conditions, or customs processing.

If your tracking information shows “Delivered” but you have not received your package, please:

  • Check with household members, neighbors, or building management
  • Reach out to us at hello@calomed.com for further assistance

Please note that replacement or refund decisions are made in accordance with carrier and fulfillment partner policies.


6. Customs, Duties, and Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches your country. Calomed is not responsible for these charges.


7. Address Accuracy

Please ensure that all shipping information is complete and correct before submitting your order. We are not responsible for delivery issues due to incorrect or incomplete addresses.

If an order is returned to us due to address inaccuracy:

  • We will refund the purchase amount, excluding any shipping fees.

  • We will not be able to change the address and resend the order.

  • Customers wishing to receive the items will need to place a new order.


8. Questions or Concerns?

If you have any questions regarding your order or our shipping policy, please contact us.

 

Effective Date: Jan. 1st 2025

Welcome to Calomed ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website, products, and services, including purchasing from our online store (the "Service"). By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Use of Our Services

You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our services, you represent and warrant that you meet these requirements.

2. Products and Orders

All products displayed on our site are subject to availability. We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time.

By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order at our sole discretion, including for fraud prevention or pricing errors.

3. Pricing and Payments

All prices are listed in USD and are subject to change without notice. We accept payment through approved payment gateways on our website. By submitting your payment information, you authorize us to charge the applicable amount.

4. Shipping and Delivery

Shipping times and rates are provided at checkout. We aim to deliver products promptly, but we are not responsible for delays caused by carriers, customs, or other factors beyond our control.

Risk of loss and title for items pass to you upon our delivery to the carrier.

5. Returns and Exchanges

Please refer to our Return Policy for detailed information on returns and exchanges. Custom orders are generally non-refundable unless defective or incorrect.

6. Intellectual Property

All content, designs, logos, product images, and materials on our website are the intellectual property of Calomed and may not be used or reproduced without our express written consent.

7. User Conduct

You agree not to use our site or services:

  • For any unlawful purpose.

  • To infringe upon the rights of others.

  • To transmit harmful code or engage in any activity that could damage or disrupt our website or services.

8. Disclaimer of Warranties

Our products and services are provided "as is" and "as available." We make no warranties or representations regarding the accuracy or completeness of our content, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Limitation of Liability

To the fullest extent permitted by law, Calomed Scrub Caps shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or services.

10. Indemnification

You agree to indemnify and hold harmless Calomed Scrub Caps and its affiliates from any claims, liabilities, damages, and expenses, including reasonable attorney’s fees, arising from your use of the Service or your violation of these Terms.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our site. Your continued use of the Service constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

13. Contact Us

If you have any questions about these Terms, please contact us.